Customer Support Readiness
An order is not complete when the package leaves the room.
No direct orders are accepted unless the support path is configured. This form prepares a case record and never requests payment-card data or sensitive identifiers.
Before preparing the request
- Use the order reference from the receipt when one exists.
- Describe the item and what arrived.
- Do not include full card numbers or passwords.
- Photographs of damage may be requested later through a verified support channel.
- A prepared email is not a confirmed case until received.